Telecoms means how you call your customers. It covers everything from phone lines to mobile contracts to internet-based calling systems, and the right combination depends entirely on how your business operates. Here's an overview to help you understand your options.

Traditional landlines

Traditional business phone lines are gradually being phased out across the UK as the network moves to digital alternatives. If your business still relies on a traditional landline, it's worth planning ahead for this transition, since older lines will eventually stop being supported. Many providers now offer digital equivalents that replicate a landline experience without relying on the old copper network.

VoIP systems

VoIP, or Voice over Internet Protocol, lets you make calls over the internet rather than a traditional phone line. It's increasingly the default choice for businesses, since it's often cheaper, more flexible, and lets staff take calls from anywhere with an internet connection, not just a desk phone. Features like call routing, voicemail to email and video calling are usually built in as standard.

Mobile contracts

Business mobile contracts often work differently to personal contracts, usually with options for multiple connections managed under one account. A few things worth comparing between providers:

•        Data allowances across the team, not just per device

•        Coverage in the areas your team actually works

•        Contract length and flexibility to add or remove lines

•        Whether devices are included or you're bringing your own

Choosing what's right for you

Think about how your team actually communicates day to day. A business with a fixed office and high call volumes might still benefit from a dedicated phone system, while a remote or mobile team might be better served by mobile contracts and VoIP alone. It's worth reviewing your telecoms setup periodically, since prices and technology both change quickly in this space.